Refund policy

Refund Policy

We at Troy Trading value our customers' satisfaction and strive to offer products of the highest quality. If you are not completely satisfied with your purchase, please read our refund policy below.

Right of Withdrawal and Returns According to EU consumer rights, you as a customer have the right to withdraw from your purchase within 14 days from the date you received the item. However, this right does not apply to products that are sealed for health or hygiene reasons and where the seal has been broken after delivery. This includes our beard oils and personal hygiene products.

How to Withdraw Your Purchase:

  1. Notify us within 14 days of receiving your order that you wish to exercise your right of withdrawal. You can do this by contacting our customer service at [contact information].
  2. Return the product to us within 14 days after you have notified us of your decision. The product must be unused, unopened, and in its original condition.
  3. Include a copy of the receipt or order confirmation and a completed return form that you can download from our website.

Return Address: [Troy Trading] [Larmgatan7] [392 32 Kalmar] [Sweden]

Refunds: Once we have received and inspected the returned item, we will process your refund. The refund will be made to the same payment method used at the time of purchase, and you can expect the funds to be refunded within 14 days after we have received your return.

Non-Approved Returns: If the product does not meet the requirements for an approved return (e.g., if the seal is broken or if the product is used), we will not be able to offer a refund. In such cases, we will contact you and give you the option to have the product sent back to you at your expense.

Complaints: If you receive a defective or incorrect product, please contact our customer service immediately at [contact information] and we will assist you with a complaint. According to the Consumer Purchase Act, you have the right to complain about a product within three years from the date of purchase, provided that the defect can be proven to be original.

Contact Information: [Troy Trading] [Larmgatan7] [Kalmar] [Sweden] [+46720176278] [ info@troy-trading.se

We thank you for your trust in Troy Trading and look forward to continuing to offer you high-quality products and excellent customer service.